SEPTEMBER 27, 2016 – B.I.G Capital LLC (“BIG”), a software focused private investment firm, is pleased to announce that it has acquired all of the assets of Help Desk Technology Corporation (“HDTC”), a provider of service desk and workflow management software for businesses. Founded in 1994 and based out of Toronto, Canada, HDTC provides collaborative workflow management systems that allow businesses to align and manage [or automate] organizational and business processes under one enterprise system. HDTC’s solutions have been installed in over 3,500 client locations worldwide.
Gaylord Bodet, Partner at BIG, said, “We seek software companies, whether stand-alone or as part of a divesture, with great mission-critical niche products. HDTC, with its portfolio of service desk and workflow software solutions, and its strong customer base and operating team, fits into our current portfolio and investment objectives perfectly. It brings complementary technology to our portfolio along with strong penetration opportunities in the healthcare and retail verticals. The acquisition combines HDTC’s product and customer strength with BIG’s operational expertise in managing software companies.“
“We are excited to join BIG in our quest for rapid innovation and growth”, said Sandeep Soni, VP Operations at HDTC. “The acquisition will allow HDTC to accelerate to the next level of growth through strategic innovations and focused investments. We look forward to benefitting from BIG’s long term expertise in management and their experience in the vertical markets of financial services – a growth segment for us.”